Unit 7 - Practical Applications
Final Exam
Unit 8 - Measurement
Final Course Evaluation

Course Overview
Units 1-2
Units 3-4
Units 5-6
Units 7-8
Disabilities Home
Unit 8 - Measurement and Evaluation

Lesson 8.0 Introduction
Lesson 8.1 Summary of course objectives
Lesson 8.2 Course evaluation
Lesson 8.3 Final Exam
Lesson 8.4 Course completion certificate
Lesson 8.0 Introduction

Thank you for allowing Iowa Division of Persons with Disabilities to provide you with this eWorkshop. We hope you have enjoyed your education experience. In order to ensure we continue to meet or exceed your expectations, we invite you to complete the three activities in this unit. The first is to review the course objectives and complete a final course evaluation.

The second activity in this unit is a final exam. The exam is self-administered and self-graded. No record of your score is kept by Disability Learning Services. We built this course for the adult learner and the final exam is for your personal feedback. Consider the following adult learning characteristic from Unit 7:

Adults need to receive feedback on how they are doing and the results of their efforts. Opportunities must be built into professional development activities that allow the learner to practice the learning and receive structured, helpful feedback.

The last activity is to request a completion certificate for the course. A simple e-mail is all that is required after your successful completion of the course. The certificate is one you will want to frame and place on your office wall. A framed completion certificate is a great way of letting your colleagues and co-workers know you value the objectives set forth in this course.

Lesson 8.1 Summary of course objectives

This course was developed as a collaborative effort to:

  • Provide web based training focusing on disabilities and pertinent issues.
  • Develop awareness for the abilities of persons with disabilities.
  • Create a general awareness about persons with physical and mental disabilities, highlighting similarities as well as differences.
  • Explain techniques and strategies to use when interacting with persons with disabilities.
  • Identify the keys to effective communication with a person with a disability.
  • Describe the key elements of the Americans with Disabilities Act (ADA).
  • Describe the key elements of the Air Carrier Access Act (ACAA).
  • Increase awareness of accessibility issues with practical application.
  • Provide resources for technical assistance regarding disability related issues.

Lesson 8.2 Course Evaluation

Take a few minutes to rate your confidence level on the following topics.
Using a scale of 1 - 5, rate yourself with 1 being not confident and 5 being very confident.

Identifying situations and behaviors that commonly occur in the workplace as they relate to people with disabilities.


Awareness that ADA is based on the same principles as earlier civil rights laws - equal opportunity and access.


Recognizing improvements your management can make in communicating compliance procedures and standards throughout the organization.


Facilitating discussion around the benefits of Proper disability etiquette and appropriateterminology.


Demonstrating how to relate and communicate with people with disabilities.


Developing an effective listing of disability related resources and information sources for on the job application.


Expanding your circle of friends to include people with disabilities.


Based on the benefit you received from this course please give us your comments by clicking on the following link: Course Feedback

Lesson 8.3 Final Exam

The final exam is self administered. You will have an opportunity to test yourself on the course material and identify areas you may need to revisit.


Here are a few sample test items for your review before you click on the

final exam.


Sample Test (5 Items)

1. Which one (1) of the following statements BEST describes

the difference between the Americans with Disabilities Act

(ADA) and other civil rights laws?


A. Employers who violate the ADA are NOT subject to discrimination penalties.


B. Whereas other civil rights laws generally require only that opportunity and access be provided, the ADA specifies that special actions may need to be taken so that individuals with disabilities can have access to and take advantage of opportunities.


C. The ADA determined that travel was exempt from its authority and did not require the Department of Transportation (DOT) to develop new regulations that ensure persons with disabilities be treated without discrimination.


D. The ADA acknowledges that while people with disabilities work to end discrimination and segregation in education, employment, and our communities at large, there is no evidence of such things as prejudicial language that creates an invisible barrier to their inclusion in the mainstream

of life.

2. The Air Carrier Access rules are designed to ________ the

special problems that travelers with disabilities face as they

negotiate their way through the nations complex air travel system

from origin to destination.

A. exploit

B. eliminate

C. maximize

D. minimize

3. Disability-related etiquette is nothing more than an educated

attitude based on which two (2) of the following?


A. Common sense

B. Common courtesy

C. Government regulations

D. Years of experience with people with disabilities


4. Which one (1) of the following is NOT considered a disability?

A. A condition caused by an accident or trauma.

B. Disease that may limit a person’s mobility, hearing, or vision.

C. A physical or attitudinal constraint that is imposed upon a person.

D. Genetic condition that may limit a person’s speech, or mental function.

5. Which one (1) of the following statements is the BEST example of

careful and responsive listening?


A. Listen first and acknowledge what you hear, even if you don’t agree

with it, before expressing your experience or point of view.

B. Interject statements whenever you feel it becomes necessary.

C. Acknowledging another person’s thoughts and feeling always means

you approve or agree with that person’s actions and will do what is asked

D. Whenever you feel conversation is not at the appropriate level, express

your experience or point of view in order to help the other person get to

that level.








Click here to download the final exam.


Lesson 8.4 Class Completion Certificate


Thank you for completing this course. We hope you will apply the

new knowledge and skills you learned in this course to be a posititive

influence in your community. Please complete the following form and

we will be happy to mail you a completion certificate within two working


First Name:
Last Name:
Company Name:
Address Line 1:
Address Line 2:
ZIP/Postal Code: