The law says
that all employees will work in an environment that provides equal
opportunities. All employees should be hired, rewarded or reprimanded
strictly based on job qualifications and job performance, without
regard to race, age, sex, disability, religion, or national origin.
But the reality is that discrimination - especially subtle discrimination
and harassment - continues to thrive our workplace. It's everyday
stereotypes and assumptions about our differences that are the basis
for most discrimination claims. This workshop focuses on issues relating
to people with disabilities from the Americans with Disabilities
Act (ADA) to conversation etiquette.
should take this course?
is appropriate for all audiences - managers, supervisors, professionals
and line staff.
This course was developed as a collaborative effort to:
- Provide web based training
focusing on disabilities and pertinent issues.
- Develop awareness for
the abilities of persons with disabilities.
- Create a general awareness
about persons with physical and mental disabilities,highlighting similarities
as well as differences.
- Explain techniques and
strategies to use when interacting with persons with disabilities.
- Identify the keys to effective
communication with a person with a disability.
- Describe the key elements
of the Americans with Disabilities Act (ADA).
- Describe the key elements
of the Air Carrier Access Act (ACAA).
- Increase awareness of
accessibility issues with practical application.
- Provide resources for
technical assistance regarding disability related issues.
- How you may benefit from
you complete this course, you will be able to:
situations and behaviors that commonly occur in the workplace as
they relate to people with disabilities.
that ADA is based on the same principles as earlier civil rights
laws equal opportunity and access.
improvements your organizations management can make in communicating
compliance procedures and standards throughout the organization.
- Facilitate discussion
around the benefits of proper disability etiquette and appropriate
- Demonstrate how to relate
and communicate with people with disabilities.
- Develop an effective listing
of disability related resources and information sources for on the
- Expand your circle of
friends to include people with disabilities.
1 Americans with Disabilities Act (ADA)
Lesson 1.0 Introduction
Lesson 1.1 Americans with Disabilities
Lesson 1.2 Overview of the ADA
Lesson 1.3 Actions
Prohibited in the Workplace
Lesson 1.4 Myths
and Facts About the ADA
Lesson 1.5 Questions
Unit 1 Quiz
2 Air Carrier Access Act
Lesson 2.0 Introduction
Lesson 2.1 Planning the Trip
Lesson 2.2 At the
Lesson 2.3 Getting
on and off the Plane
Lesson 2.4 On the
Lesson 2.5 Compliance
Unit 2 Quiz
Unit 2 Assignment
3 - Disability Eitquette
Lesson 3.0 Introduction
Lesson 3.1 Portrayal Issues
Lesson 3.2 Treating A Person With Dignity
Lesson 3.3 Reception Etiquette
Lesson 3.4 Service Animals
Lesson 3.5 Conversation Etiquette
Lesson 3.6 Interview Etiquette
Lesson 3.7 Practical Assignments
Unit 3 Quiz
4 - Appropriate Terminology
Lesson 4.0 Introduction
Lesson 4.1 Acceptable Terms
Lesson 4.2 Unacceptable Terms
Lesson 4.3 Access Symbols
Lesson 4.4 People First Language
Unit 4 Quiz
5 - Relating To People With Disabilities
Lesson 5.0 Introduction
Lesson 5.1 Communication and Disabilities
Lesson 5.2 Conversation Skills
Lesson 5.3 Reception Skills
Lesson 5.4 Dos And Dont
Unit 5 Quiz
Lesson 5.5 Practical Assignment
6 Communications Skills
Lesson 6.0 Introduction
to The Seven Challenges
Lesson 6.1 Listening more carefully and responsively
Lesson 6.2 Explaining your conversational intent and inviting
Lesson 6.3 Expressing yourself more clearly and completely
Lesson 6.4 Translating complaints and criticisms into requests
Lesson 6.5 Asking questions more open-endedly and
Lesson 6.6 Expressing more appreciation
Lesson 6.7 Making communication an important part of everyday
Lesson 6.8 "The Seven Challenges" Chapter Links for
Unit 6 Quiz
7 Practical Applications
Lesson 7.0 Introduction
Lesson 7.1 Interviews with persons with disabilities
Lesson 7.2 Interviews with service providers and volunteers
Lesson 7.3 ADA Checklist
Lesson 7.4 Personal Challenge
8 Measurement and Evaluation
Lesson 8.0 Introduction
Lesson 8.1 Summary of course objectives
Lesson 8.2 Class evaluation
Lesson 8.3 Final Exam
Lesson 8.4 Class completion certificate
A A Guide to Disability Rights Laws
B Resource List