AGENCY PERFORMANCE PLAN

QUARTERLY REPORT

FY12

July 1, 2011 – September 30, 2011

 

Name of Agency: Department of Human Rights – Deaf Services Commission of Iowa

 

Agency Mission: Our Motivation is to Serve, Represent and Provide a Greater Understanding of Deaf and Hard of Hearing Individuals at Any Age Across the State

Core Function

Advocacy

Desired Outcome(s): 

 

Outcome Measure(s)

Outcome Target

Link to Strategic Plan Goal(s)

Primary Customers (Deaf, Hard of Hearing, Deaf Blind and Late Deafened people) have access to adult education, legal aid, employment, medical, finance, housing, recreation, and other personal assistance and social programs

% of primary customers who gain access after receiving assistance

 

65%

Deaf, Hard of Hearing, Deaf Blind, and Late Deafened people advocate for their needs.

 

Deaf, Hard of Hearing, Deaf Blind, and Late Deafened children have life skills to transition to adulthood

Services, Products, Activities

Performance Measures

Performance Target(s)

Strategies/Recommended Actions

Educate and assist Deaf, Hard of Hearing, Deaf Blind, and Late Deafened people to gain access to programs, services, and information

 

Budget # J74-4000/ 50% of budget

 

 

 

% of primary customers who are satisfied with information and assistance provided

 

% of primary customers who report being prepared to self-advocate

 

% of primary customers who report having independent living skills

65%

 

 

 

 

65%

 

 

 

75%

 

 

 

 

 

 

 

 

 

 

 

 


QUARTERLY RESULTS:

 

 

·     15 primary customers requested assistance and information 97% satisfied

·     46 primary customers requested consultation services – 96% prepared to self-advocate

 

 

A.     Educate primary customers on legal rights and responsibilities (including ADA compliance issues)

 

% of customers who understand their rights and responsibilities after education

85%

§      Provide individual consultation

§      Workshop on effective communication including how to share concerns and filing formal complaint

 


QUARTERLY RESULTS:

 

·                                                                          Provided 11 individual consultations 100% understand rights and responsibilities after education

 

 

B.     Assist customers with access issues

 

% of customers receiving assistance upon request

 

100%

§      Designate liaisons with Deaf Clubs and CIHLA and Deaf Seniors in Des Moines and make contact at least twice a year

§      Attend IAD Board Meetings

§      Provide individual consultation


QUARTERLY RESULTS:

 

 

§  35 clients served - 100% received assistance upon request

§  Went to the DSM Deaf Senior Citizen twice during this quarterly period. Iowa State Fire Marshal Division provided a presentation to the DSM Deaf Seniors Citizen in Des Moines, August 31, 2011

 

 


 

C.    Educate primary customers on current issues of importance

 

% of customers who report having a better understanding of an issue after education

 

85%

§      Have information in ASL on DSCI website

§      Develop informational media in ASL that can be distributed statewide with a focus on services available from various agencies and most requested information (DVD/CD)

§      Deaf Culture/Hearing Culture training


QUARTERLY RESULTS:

 

 

·         Working on new ASL vlog about 911 Centers to be displayed soon

D.    Provide transition and leadership opportunities, information, and activities for primary customers who are youth

 

% of customers who report being satisfied with education/training

 

% of participants reporting that program goals were met

 

# of youth attending training

 

95%

 

 


85%

 

 

20

§      Attend Iowa Hands and Voices Board meetings to offer support and learn what DSCI can do to help

§      Representative on the Deaf Education Advisory Group

§      Continue with JCP camp but discontinue yearly training unless funding can be secured

§      Continue partnership establishing a deaf/hard of hearing student camp for socialization

 

QUARTERLY RESULTS:

 

 

·                                                                          JCP Leadership Camp will no longer be held due to budget cuts

·                                                                          Attended YLF Mentor Session – mentored a former JCP camper

·                                                                          Working with a hard of hearing student who’s volunteering at DSCI twice a week for a couple of months

·                                                                          Deaf and Hard of Hearing Y Boone Camp is pending (Replaces JCP Camp)

·                                                                          Met with Program Director and Executive Director of the YMCA Boone Camp

·                                                                          Attended Youth Meetings regarding to Y Boone Camp

 

 

 


 


Core Function

Community Coordination and Development

Org# J74-4000

 

Desired Outcome(s): 

 

Outcome Measure(s)

Outcome Target

Link to Strategic Plan Goal(s)

Community services are accessible to Primary Customers (Deaf, Hard of Hearing, Deaf Blind and Late Deafened people)

 

% of community services that become accessible after receiving assistance

 

75%

Deaf, Hard of Hearing, Deaf Blind, and Late Deafened Iowans have access to information and services

 

Iowans have information on hearing loss to provide appropriate accommodations for Deaf, Hard of Hearing, Deaf Blind, and Late Deafened people

 

Activities, Services, Products

Performance Measures

Performance Target(s)

Strategies/Recommended Actions

Provide technical assistance, training, and information to organizations and agencies ensuring accessibility of products and services for primary customers

 

Budget # J74-4000/ 50% of budget

 

 

% of organizations and agencies that are satisfied with technical assistance and information provided

 

% of individuals attending training that indicate training goals were met

 

95%

 

 

 

 

98%

 

 

 

 

 

 

 

 

 


QUARTERLY RESULTS:

 

 

 

 

§  100% of organizations and agencies were satisfied with technical assistance and information provided

§  Presented with Hamilton Relay about Deaf Culture to 911 dispatchers

§  Presented about Deaf Culture for a Relay Friendly business at YMCA with Hamilton Relay

 

A.     Work with organizations and agencies to ensure accessibility of products and services for primary customers

 

% of organizations and agencies that are satisfied with technical assistance provided

 

% of individuals attending training that indicate training goals were met

 

95%

 

 

 

98%

 

§   Hotel education about accommodations

    complete

§   Explore training for emergency personnel

§   Seek ways to obtain updated demographics of our customers in Iowa

§    Encourage multiple state agencies to apply for technology funding for videophones in each county

§    Seek funding for legal referral service and explore educational opportunities with legal community

§    Continue assistance to IWD and IVRS on access issues – 3 regional trainings with IVRS

§   Seek funding to establish visual fire and CO2 alarm distribution program


QUARTERLY RESULTS:

 

 

§  Provided technical assistance and/or training to business/organization listed below – 100% receiving assistance and/or training were satisfied

§  Contacted and made arrangements with the Fire State Marshal to present at Deaf Seniors Citizens’ Center

§  Presented and had a booth at IWCC during their Diversity Fair Event

§  Represented DSCI at EHDI Advisory Committee Meeting, CSD Advisory Committee meeting, Board of sign Language Interpreters & Transliterators

§  Presented with Hamilton Relay to 911 Dispatchers at Camp Dodge

§  Worked with Office of Asian Pacific Islanders on Linguistic and Health Access Survey

 

 

 

 

B.     Work with organizations and agencies to establish direct services for primary customers in the areas of:

-     quality mental health care

-     quality substance abuse treatment and aftercare

-     quality living options for seniors, have additional disabilities, or are at risk of abuse

-     quality adult education opportunities

 

Forum hosted and report on mental health and substance abuse issues completed and distributed

 

 

 

 

 

§        Host mental health forum with interested professionals and consumers across the state and compile report of issues, resources, and recommendations to complete mental health report; distribute final report

 

 

QUARTERLY RESULTS:

 

 

§   On hold due to budget


 

C.    Facilitate access to quality interpreting services

 

% of interpreters who hold a permanent license

 

# of requests for assistance filing complaints about interpreter quality

 

35%

 

 

(new measure – collecting baseline data)

§     Continue as RID CEU sponsor

§     Continue as a member of the Iowa Mentoring Partnership

§      Explore offering ASL as a foreign language in high schools

§      Provide professional conduct training for interpreters

§      Explore having a BA interpreting program at a Regents’ institution

§      Look for opportunities to encourage high school students to consider an interpreting career

§     Sponsor information session on what is a CDI

 


QUARTERLY RESULTS:

 

·         With the departure of Kathryn Baumann-Reese, Deaf Services no longer meets the requirements of this program and is no longer a sponsor of CEU’s.


 

D.    Develop, maintain, and distribute information and resources on issues related to hearing loss

 

% of customers who are satisfied with information and resources received

 

Average length of time to send requests for information and resources

 

95%

 

 

 

<1 day

§      Write monthly articles for E-News, IAD Sign Language, CIHLA about current issues (i.e. changing providers under Medicare Part D)

 

QUARTERLY RESULTS:

 

·         15 Primary Customers requested information and resources with 97% satisfaction;       59 Secondary Customers requested information and resources; 97% satisfied; average length of time to respond = one day

 

OTHER ACHIEVEMENTS/

ACTIVITIES:

 

·         Attended DHR & CAS staff meetings

·         Attended DD Council Meeting

·         Held a commission meeting

·         Attended Olmstead Consumer & MHDS Redesign/DHS Taskforce Meeting

·         Attended meeting with National Deaf Academy

·         Met with DIAA and discussed about Deaf, Deaf World