AGENCY PERFORMANCE PLAN
QUARTERLY REPORT
FY12
July 1, 2011 – September 30, 2011
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Name of
Agency: Department of Human Rights – |
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Agency
Mission: Our Motivation is to Serve, Represent and Provide a Greater
Understanding of |
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Core Function |
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Advocacy |
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Desired
Outcome(s): |
Outcome
Measure(s) |
Outcome Target |
Link to
Strategic Plan Goal(s) |
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Primary
Customers ( |
% of primary
customers who gain access after receiving assistance |
65% |
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Services, Products, Activities |
Performance Measures |
Performance Target(s) |
Strategies/Recommended Actions |
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Educate and assist Budget # J74-4000/ 50% of budget |
% of primary
customers who are satisfied with information and assistance provided % of primary
customers who report being prepared to self-advocate % of primary customers who report having
independent living skills |
65% 65% 75% |
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15 primary customers requested assistance
and information 97% satisfied ·
46 primary
customers requested consultation services – 96% prepared to self-advocate |
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A.
Educate
primary customers on legal rights and responsibilities (including |
% of customers who understand their rights and responsibilities after
education |
85% |
§ Provide
individual consultation § Workshop on
effective communication including how to share concerns and filing formal
complaint |
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Provided 11 individual consultations 100%
understand rights and responsibilities after education |
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B.
Assist
customers with access issues |
% of customers receiving assistance upon request |
100% |
§ Designate
liaisons with Deaf Clubs and CIHLA and Deaf Seniors in Des Moines and make
contact at least twice a year § Attend IAD Board
Meetings § Provide
individual consultation |
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§
35
clients served - 100% received assistance upon request §
Went to
the DSM Deaf Senior Citizen twice during this quarterly period. Iowa State
Fire Marshal Division provided a presentation to the DSM Deaf Seniors Citizen
in Des Moines, August 31, 2011 |
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C. Educate primary
customers on current issues of importance |
% of customers who report having a better understanding of an issue
after education |
85% |
§ Have information
in ASL on DSCI website § Develop
informational media in ASL that can be distributed statewide with a focus on
services available from various agencies and most requested information
(DVD/CD) § Deaf
Culture/Hearing Culture training |
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Working on new ASL vlog about 911 Centers
to be displayed soon |
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D. Provide
transition and leadership opportunities, information, and activities for
primary customers who are youth |
% of customers who report being satisfied with education/training % of participants reporting that program goals were met # of youth attending training |
95%
20 |
§ Attend Iowa
Hands and Voices Board meetings to offer support and learn what DSCI can do
to help § Representative
on the Deaf Education Advisory Group § Continue with
JCP camp but discontinue yearly training unless funding can be secured § Continue
partnership establishing a deaf/hard of hearing student camp for
socialization |
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QUARTERLY RESULTS: |
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JCP Leadership Camp will no longer be held
due to budget cuts ·
Attended YLF Mentor Session – mentored a
former JCP camper ·
Working with a hard of hearing student
who’s volunteering at DSCI twice a week for a couple of months ·
Deaf and Hard of Hearing Y Boone Camp is pending
(Replaces JCP Camp) ·
Met with Program Director and Executive
Director of the YMCA Boone Camp ·
Attended Youth Meetings regarding
to Y Boone Camp |
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Core Function |
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Community
Coordination and Development Org# J74-4000 |
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Desired
Outcome(s): |
Outcome
Measure(s) |
Outcome Target |
Link to
Strategic Plan Goal(s) |
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Community
services are accessible to Primary Customers ( |
% of community
services that become accessible after receiving assistance |
75% |
Iowans have information on hearing loss to
provide appropriate accommodations for |
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Activities, Services, Products |
Performance Measures |
Performance Target(s) |
Strategies/Recommended Actions |
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Provide technical assistance, training, and information to
organizations and agencies ensuring accessibility of products and services
for primary customers Budget # J74-4000/ 50% of
budget |
% of
organizations and agencies that are satisfied with technical assistance and
information provided % of
individuals attending training that indicate training goals were met |
95% 98% |
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§
100% of organizations and agencies were satisfied with technical
assistance and information provided §
Presented with Hamilton Relay about Deaf Culture
to 911 dispatchers §
Presented about Deaf Culture for a Relay Friendly
business at YMCA with Hamilton Relay |
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A. Work with
organizations and agencies to ensure accessibility of products and services
for primary customers |
% of organizations and agencies that are satisfied with technical
assistance provided % of individuals attending training that indicate training goals were
met |
95% 98% |
§ Hotel education about
accommodations complete § Explore training for
emergency personnel § Seek ways to obtain
updated demographics of our customers in Iowa §
Encourage
multiple state agencies to apply for technology funding for videophones in
each county §
Seek funding
for legal referral service and explore educational opportunities with legal
community §
Continue
assistance to IWD and IVRS on access issues – 3 regional trainings with IVRS §
Seek funding
to establish visual fire and CO2 alarm distribution program |
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§ Provided
technical assistance and/or training to business/organization listed below – 100%
receiving assistance and/or training were satisfied § Contacted
and made arrangements with the Fire State Marshal to present at Deaf Seniors
Citizens’ Center § Presented
and had a booth at IWCC during their Diversity Fair Event § Represented
DSCI at EHDI Advisory Committee Meeting, CSD Advisory Committee meeting,
Board of sign Language Interpreters & Transliterators § Presented
with Hamilton Relay to 911 Dispatchers at Camp Dodge § Worked
with Office of Asian Pacific Islanders on Linguistic and Health Access Survey |
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B. Work with organizations and agencies to
establish direct services for primary customers in the areas of: - quality mental
health care - quality substance
abuse treatment and aftercare -
quality
living options for seniors, have additional disabilities, or are at risk of
abuse -
quality
adult education opportunities |
Forum hosted and report on mental health and substance abuse issues
completed and distributed |
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§ Host mental health forum
with interested professionals and consumers across the state and compile
report of issues, resources, and recommendations to complete mental health
report; distribute final report |
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QUARTERLY RESULTS: |
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On hold due to budget |
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C. Facilitate access to quality interpreting
services |
% of interpreters who hold a permanent license # of requests for assistance filing complaints about interpreter
quality |
35% (new measure – collecting baseline data) |
§ Continue as RID
CEU sponsor § Continue as a
member of the Iowa Mentoring Partnership § Explore offering
ASL as a foreign language in high schools § Provide
professional conduct training for interpreters § Explore having a
BA interpreting program at a Regents’ institution § Look for
opportunities to encourage high school students to consider an interpreting
career § Sponsor
information session on what is a CDI |
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·
With the
departure of Kathryn Baumann-Reese, Deaf Services no longer meets the
requirements of this program and is no longer a sponsor of CEU’s. |
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D. Develop, maintain, and distribute
information and resources on issues related to hearing loss |
% of customers who are satisfied with information and resources
received Average length of time to send requests for information and resources |
95% <1 day |
§ Write monthly
articles for E-News, IAD Sign Language, CIHLA about current issues (i.e.
changing providers under Medicare Part D) |
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QUARTERLY RESULTS: |
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15 Primary Customers requested information and resources with 97%
satisfaction; 59 Secondary Customers requested
information and resources; 97% satisfied; average length of time to respond =
one day |
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OTHER ACHIEVEMENTS/ ACTIVITIES: |
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Attended DHR & CAS staff meetings ·
Attended DD Council Meeting ·
Held a commission meeting ·
Attended
Olmstead Consumer & MHDS Redesign/DHS Taskforce Meeting ·
Attended
meeting with National Deaf Academy ·
Met
with DIAA and discussed about Deaf, Deaf World |
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